FAQ - CookieYes https://www.cookieyes.com/category/documentation/faq/ Tue, 23 Dec 2025 12:32:24 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.1 https://www.cookieyes.com/wp-content/uploads/2024/03/cropped-cy-favicon-32x32.png FAQ - CookieYes https://www.cookieyes.com/category/documentation/faq/ 32 32 How to Enable Extra Pageviews in CookieYes? https://www.cookieyes.com/documentation/enable-extra-pageviews-cookieyes/ https://www.cookieyes.com/documentation/enable-extra-pageviews-cookieyes/#respond Mon, 01 Dec 2025 08:53:23 +0000 https://www.cookieyes.com/?p=120901 To enable extra pageviews in Cookieyes, follow the steps below: Once enabled, additional usage charges […]

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To enable extra pageviews in Cookieyes, follow the steps below:

  1. In the CookieYes Dashboard, navigate to the Profile icon in the top-right corner and click Billing & Invoices from the drop-down.

    Dashboard
  2. On the Billing & Invoices page, go to the Billing Details panel on the right and scroll to the Extra usage section. Toggle Enable Extra Pageviews to the On position.

    Enable extra pageview option
  3. A confirmation window will appear with the pricing and usage details. Click Enable Extra Pageviews to proceed.

    Confirmtion Modal for extra pageview option

Note

Extra Pageviews are billed at $0.0003 per pageview per site once the monthly limit is exceeded.

Once enabled, additional usage charges will be automatically added to your monthly invoice.

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Does CookieYes integrate with the Microsoft Clarity Consent API on Wix and how do I set it up? https://www.cookieyes.com/documentation/microsoft-clarity-consent-api-on-wix/ https://www.cookieyes.com/documentation/microsoft-clarity-consent-api-on-wix/#respond Tue, 24 Jun 2025 08:54:19 +0000 https://www.cookieyes.com/?p=94661 Yes, CookieYes supports the Microsoft Clarity Consent API on Wix. This integration ensures that Clarity […]

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Yes, CookieYes supports the Microsoft Clarity Consent API on Wix. This integration ensures that Clarity will only record user sessions after consent is obtained, helping you stay compliant with privacy laws.

Ensure that Microsoft Clarity is installed on your Wix site, either via the Wix App Market or by manually adding the Clarity tracking code and that your site is connected to a Clarity project.

Follow the steps below to enable Microsoft Clarity in CookieYes:

  1. From your Wix dashboard, go to Apps > CookieYes GDPR Cookie Banner.
  2. Navigate to More > Advanced Settings > Microsoft consent mode & Clarity API integration.
  3. Enable the Microsoft Clarity Consent API integration option.
Microsoft consent mode & Clarity API integration

Once enabled, CookieYes will automatically handle user consent signals for Clarity. Clarity will only start recording a session if the user has given consent to the use of tracking cookies, ensuring compliance with user privacy preferences.

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Does CookieYes support Microsoft UET Consent Mode on Wix? https://www.cookieyes.com/documentation/microsoft-uet-consent-mode-on-wix/ https://www.cookieyes.com/documentation/microsoft-uet-consent-mode-on-wix/#respond Tue, 24 Jun 2025 06:20:23 +0000 https://www.cookieyes.com/?p=94657 Yes, CookieYes supports Microsoft UET Consent Mode on Wix websites. This feature ensures that Microsoft […]

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Yes, CookieYes supports Microsoft UET Consent Mode on Wix websites. This feature ensures that Microsoft Advertising (UET) tags respect the user’s consent preferences before storing cookies or tracking data. You can implement Microsoft UET Consent Mode on your Wix site using CookieYes via two supported methods:

Both methods ensure that the UET tag only fires after users give consent to advertisement cookies, helping you stay compliant with privacy laws such as the GDPR.

Steps to enable it via the CookieYes app on Wix:

To enable Microsoft UET Consent Mode via the CookieYes app on your Wix site:

  1. From your Wix dashboard, go to Apps > CookieYes GDPR Cookie Banner.
  2. Navigate to More > Advanced Settings > Microsoft consent mode & Clarity API integration.
  3. Enable the toggle for Support Microsoft UET Consent Mode.

For detailed instructions, refer to our help guide on setting up Microsoft UET Consent Mode.

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Does CookieYes support Google Consent Mode v2 on Wix and how do I set it up? https://www.cookieyes.com/documentation/support-google-consent-mode-v2-on-wix/ https://www.cookieyes.com/documentation/support-google-consent-mode-v2-on-wix/#respond Tue, 24 Jun 2025 05:29:56 +0000 https://www.cookieyes.com/?p=94620 Yes, CookieYes supports Google Consent Mode v2 on Wix. As a Google-certified CMP, CookieYes helps […]

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Yes, CookieYes supports Google Consent Mode v2 on Wix. As a Google-certified CMP, CookieYes helps ensure compliance while preserving key insights through cookieless pings and consent-aware tag behaviour. Follow the below steps to Here’s how to configure it using Google Tag Manager (GTM):

Step 1: Get Your Google Tag Manager ID

  • Sign Up/ Create a Google Tag Manager Account and set up a container.
  • Copy your container ID (e.g., GTM-XXXXXX).

Step 2: Add Google Tag Manager to Your Wix Site

  1. Go to your Wix DashboardMarketing Integrations.
  2. Click Connect under Google Tag Manager.
  3. Click Add Google Tag Manager.
  4. Enter your GTM container ID.
  5. Click Save.

Step 3: Review and Verify GCM Settings in CookieYes

By default, the Support GCM option is enabled. If needed, you can adjust the option ‘Allow Google tags to fire before consent‘ to enable Google tags to trigger before consent, using cookieless pings.

To enable Allow Google tags to fire before consent:

  1. From the CookieYes dashboard, navigate to More > Advanced Settings.
  2. Under the Consent Mode section, toggle on Allow Google tags to fire before consent.
enable GCM

You can also verify the status of your configuration by clicking the Check now button next to Check GCM status.

Alternatively, you can use the ‘Enable Debug Mode‘ button to display the GCM default status, update status and timing information directly in your browser console.

If the configuration is correct, you will see a success message stating, ‘No error detected’. After connecting GTM, your tags will respect user consent preferences.

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How to uninstall CookieYes app from Wix? https://www.cookieyes.com/documentation/uninstall-cookieyes-app-from-wix/ https://www.cookieyes.com/documentation/uninstall-cookieyes-app-from-wix/#respond Tue, 24 Jun 2025 04:32:48 +0000 https://www.cookieyes.com/?p=94559 To uninstall the CookieYes app from Wix, follow the steps below: Step 1: Initial Steps […]

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To uninstall the CookieYes app from Wix, follow the steps below:

Step 1: Initial Steps (All Users)

  1. Go to your Dashboard for the specific site where the CookieYes app is installed.
  2. In the left-hand menu, click on Apps > Manage Apps.

    App market menu in wix dashboard
  3. Find the CookieYes GDPR Cookie Banner from the Installed apps.
  4. Click the More Actions (⋯) button next to the app.
  5. Click Delete App.

    delete app

Step 2: Cancel the plan (Premium Subscription Users Only)

Note

Free Plan users can skip Step 2 and proceed to Step 3.

If you’re a premium subscriber, you must cancel your CookieYes subscription before uninstalling the app from Wix.

When you click the Delete button, a modal will appear notifying you that you need to cancel your app subscription first. To proceed, follow the steps below to cancel your subscription:

  1. Click Go to Premium Subscriptions.

    delete confirmation modal
  2. In the Premium Subscriptions page, find the App subscription and click the More Actions (⋯) button.
  3. Select Cancel App from the dropdown menu.

    premium subscription
  4. In the Cancel App Subscription, choose Cancel auto renew and click Cancel Now.

    cancel app subscription modal
  5. Return to Manage Apps and repeat Step 1 and follow Step 3 to delete the app.

Note

When you cancel your subscription, it remains active until the end of your current billing period. If you reinstall the app during this time, your subscription will automatically resume without any additional action needed.

Step 3: Final Step (All Users)

  1. A confirmation modal will appear asking for feedback. Choose a reason for deleting the app.
  2. Click Delete App to confirm.

    final modal

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Does CookieYes allow adding the brand logo to the consent banner? https://www.cookieyes.com/documentation/faq/wix/brand-logo-to-consent-banner/ https://www.cookieyes.com/documentation/faq/wix/brand-logo-to-consent-banner/#respond Tue, 24 Jun 2025 03:53:35 +0000 https://www.cookieyes.com/?p=94535 Yes, you can add your brand logo to the cookie consent banner to align it […]

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Yes, you can add your brand logo to the cookie consent banner to align it with your brand identity. This feature is available only on the Ultimate plan. Follow these steps to upload your logo:

  1. From the Cookieyes Dashboard, navigate to Cookie Banner > Content > Cookie Notice.

    Cookie banner- content tab
  2. In the Custom logo field, enter the URL of your logo image.

    url of your logo
  3. Click Publish Changes.

Warning: By default, the Custom logo field contains a placeholder #. Make sure to remove it and paste the full URL of your logo (e.g., https://yourdomain.com/logo.png).

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How do I cancel my CookieYes subscription? https://www.cookieyes.com/documentation/cancel-my-cookieyes-subscription/ https://www.cookieyes.com/documentation/cancel-my-cookieyes-subscription/#respond Mon, 23 Jun 2025 10:12:32 +0000 https://www.cookieyes.com/?p=94363 To cancel your active subscription in CookieYes, follow these steps: Cancelling the subscription does not […]

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To cancel your active subscription in CookieYes, follow these steps:

  1. Log in to your CookieYes account.
  2. Click your Profile icon in the top-right corner of the dashboard.
  3. Select Organisations & Sites from the dropdown menu.

    Site and Organization
  4. Locate the site for which you want to cancel the subscription.
  5. Click the three-dot menu (⋯) next to the site.
  6. Choose Cancel Subscription from the available options.

    cancel subscription
  7. A confirmation modal will appear; click Cancel Subscription to confirm.

    confirmation modal

Changed your mind?

Click changed your plan in the modal to cancel the cancellation and select your new plan.

Cancelling the subscription does not immediately delete the site. It stays active until the end of your billing cycle. You can reverse the cancellation before that date.

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Can I use CookieYes with other third-party tools on my Wix site? https://www.cookieyes.com/documentation/can-i-use-cookieyes-with-other-third-party-tools-on-my-wix-site/ https://www.cookieyes.com/documentation/can-i-use-cookieyes-with-other-third-party-tools-on-my-wix-site/#respond Mon, 23 Jun 2025 09:54:51 +0000 https://www.cookieyes.com/?p=94360 Yes, you can use CookieYes alongside other third-party tools on your Wix site. CookieYes integrates […]

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Yes, you can use CookieYes alongside other third-party tools on your Wix site. CookieYes integrates seamlessly with various third-party tools, enabling you to manage cookie consent while continuing to utilise your site’s analytics, marketing and other plugins.

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Is it possible to display the cookie banner only to users in specific regions? https://www.cookieyes.com/documentation/cookie-banner-in-specific-regions/ https://www.cookieyes.com/documentation/cookie-banner-in-specific-regions/#respond Mon, 23 Jun 2025 09:42:39 +0000 https://www.cookieyes.com/?p=94348 Yes, you can. To display the cookie banner for visitors in specific regions, follow the […]

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Yes, you can. To display the cookie banner for visitors in specific regions, follow the steps below:

  1. From your Wix dashboard, go to Apps > CookieYes GDPR Cookie Banner.
  2. Navigate to Cookie Banner > General > Geo Target Banner.

    add location for cookie banner
  3. Select the regions you’d like the banner to appear in.
  4. Click Publish Changes to save your settings.

Refer to the guide for detailed instructions.

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Can I use a single CookieYes account on multiple Wix sites? https://www.cookieyes.com/documentation/cookieyes-account-on-multiple-wix-sites/ https://www.cookieyes.com/documentation/cookieyes-account-on-multiple-wix-sites/#respond Mon, 23 Jun 2025 07:42:39 +0000 https://www.cookieyes.com/?p=94345 Yes, you can manage multiple Wix sites within a single CookieYes account. However, each domain […]

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Yes, you can manage multiple Wix sites within a single CookieYes account. However, each domain you add will require its own subscription plan.

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